Cancellation Policy for The Pet Treats

Cancellation before Shipment (Valid for Orders Only): If you wish to cancel an order or an item that has not yet been shipped, please contact our Customer Service team at support@thepettreats.com

In such cases, the order will be canceled, and a refund will be processed within 24-48 business hours after the cancellation request has been properly processed.

How to Obtain a Refund for a Canceled Order and Processing Time: For pre-shipment cancellations, we process refunds within 24-48 business hours of receiving your cancellation request.

In the event of cancellation after shipment or return of goods, the product must be returned to our warehouse. Once confirmed, the refund will be processed.

If payment was made via credit/debit card or internet banking, your refund will be credited to the same account from which the payment was made. This process will be completed within 24-48 business hours of receiving the returned item, with funds typically appearing in your account within 2-3 business days.

We also provide a hassle-free refund option with [Your Website Name] vouchers, which can be used for future purchases.

Items Not Eligible for Return or Exchange: Returns will not be accepted under the following conditions:

• Product damaged due to misuse/overuse.
• Missing or damaged original packaging, including price tags, labels, and other accessories.
• Tampered serial number.
• Used or modified products.
• Cancellation initiated 15 business days after order delivery.

If you have any further questions or concerns regarding our cancellation policy, please feel free to contact our Customer Service team at support@thepettreats.com.